Can I add to an order? How do I add items to my order?

Our online sales platform doesn’t save any payment info. This method prevents a security leak or hacking. As a result, there’s no way to add items to an order or charge you additional money.
If you wish to “add” additional items, place a new order and we can combine the two orders. After it ships, we will refund the difference in shipping. Please allow 2-3 business days for refunds to credit to the original form of payment.
Contact us to keep us informed of your additional order.
By |2020-04-02T10:24:43-06:00April 2nd, 2020|0 Comments

How much is the military discount?

Keto Chow is happy to offer a 5% discount off your order total through GovX ID. This offer is available for all active-duty military, veterans, military families, first responders, and government employees.

To redeem your discount, visit our website at https://shop.ketochow.xyz/pages/military-and-other-discounts

By |2020-03-27T08:50:45-06:00March 23rd, 2020|0 Comments

Does Keto Chow offer any discount/reward for referring this product to others?

Beginning in January 2020, Keto Chow launched its Loyalty Rewards Program. This allows customers to earn points on purchases, referrals, or by sharing Keto Chow on social media.

To refer a friend: simply log into your Keto Chow account dashboard, click Earn Points and then Refer a Friend. It’ll provide a link to send to your family and friends. Once they follow the link, create an account, and complete their first purchase with Keto Chow, you’ll receive 2000 points to your rewards account.

By |2020-03-27T10:11:57-06:00March 23rd, 2020|0 Comments

How do I edit or cancel a subscription?

When you create a subscription, you will get an email with a link to your personal subscription management page. Every month before the subscription renews, you’ll get a new email reminding you about the subscription. It also includes a link to the subscription management page. You can also log into your account on the Keto Chow store and access the subscriptions from there.

Manage Subscriptions Link

An important note when you visit the subscription page is that the list of subscriptions scrolls left to right. As shown in the image below, you tap inside the list of subscriptions and drag over to the left…
Scroll to the Left to edit subscription

and BOOM, now you can see the Edit and Cancel links!
Edit and Cancel Links

Once you are in the edit screen you’ll see the multitude of different options available for editing your subscription. You can change the flavors, delivery schedule, payment method, or even cancel the subscription entirely if you would like.
Options for editing a subscription

By |2020-03-27T10:35:19-06:00July 23rd, 2019|0 Comments

I can’t combine my coupon code with bulk discount. Why not?

The new online checkout only allows one discount code at a time. Bulk orders use an automatic discount code so you are not able to use two anymore. It’ll default to whichever gives the biggest discount.

The workaround for this shortcoming in Shopify is to add your coupon code to the shopping cart before clicking Check Out. This will combine your coupon code’s discount with the automatic discount code generated by your bulk order.

Discount Code Box

By |2020-03-27T11:26:18-06:00March 25th, 2019|0 Comments

How is the “Flavor of the Week” determined? When will X be on sale? What’s on sale next week?

The “Flavor of the Week” started as a way to move flavors that we have too much in stock. The first discount was Snickerdoodle because Chris ordered way too much. It’s since become a weekly tradition.

Every weekend, Chris looks at the inventory to see what the stock levels look like. He picks an overabundant flavor and then tries to remember if it’s been on sale recently. He then sets the website to switch to that flavor’s price on Monday at 12:00:01 am MST. It’s super scientific and completely infallible…or not.

We do not have a public schedule of what flavors will be going on sale. Flavors that are extremely popular (like Chocolate and Chocolate Peanut Butter) very seldom go on sale. Frankly, we have to work insanely hard to just keep them in stock. There’s almost rioting in the street every time Chocolate Peanut Butter runs out, even for a few days.

By |2020-03-27T10:58:14-06:00March 25th, 2019|1 Comment

I’m local to Utah. Can I pick up versus paying for shipping?

Yes indeed! If you live within about 50 miles of our Draper Facility, you’ll see a Local Pickup option during checkout. If you live further than that and want to make the drive anyway, you can trick the system by using our address as your shipping address!

Keto Chow
12577 S 265 W STE 4A
Draper, UT 84020

We’re open Monday-Friday, 8:00 AM-5:00 PM. We hold local pickup orders for two business weeks.

By |2020-03-27T11:40:52-06:00October 5th, 2018|0 Comments

Why is the subscription 21 servings at a time for a month’s supply? Wouldn’t 30 make more sense?

The “monthly” part of the subscription refers to the frequency of your order. It’s not how many meals you’re getting.

An interesting note: The subscription management tool allows you to customize the delivery schedule by Days, Weeks, or Months. As a result, you can completely customize your subscription to your personal needs.

By |2020-03-27T12:03:10-06:00October 5th, 2018|0 Comments