How do I edit or cancel a subscription

When you create a subscription, you will get an email with a link to your personal subscription management page. Every month before the subscription renews, you’ll get a new email reminding you about the subscription with another link to the subscription management page. At any time you can open those links and manage the subscription. You can also log into your account on the Keto Chow store and access the subscriptions from there.

Manage Subscriptions Link

The important thing that will NOT be readily apparent when you visit the subscription page is that the list of subscriptions SCROLLS!! Seriously, we were as surprised as you will be when you try it the first time. It looks like the information is cut off with no way to get to it and suddenly you get it. As shown in the image below you simply need to tap inside the list of subscriptions and drag over to the left…
Scroll to the Left to edit subscription

and BOOM, now you can see the Edit and Cancel links!
Edit and Cancel Links

Once you are in the edit screen you’ll see the multitude of different options available for editing your subscription. You can change the flavors, change the delivery schedule, payment method, even cancel the subscription entirely if you would like. One fun thing to note: in this screen in the Delivery Schedule you even have the ability to set the cadence to any number of months, weeks, or days. Want a subscription shipped every 15 days or 3 weeks? go for it!
Options for editing a subscription

By |2019-07-23T14:57:59-06:00July 23rd, 2019|0 Comments

I can’t use a coupon code plus get the bulk discount at the same time, why not?

It’ll likely come down to which one gives the biggest discount. The new shopping cart only allows using one discount code at a time, the bulk order uses an automatic discount code so you are not able to use two anymore.

Shopify doesn’t natively support bulk discounts so an automatic discount code is the only method for doing such a thing. Most of the experience in Shopify is MUCH better, that’s the one thing I’ve found so far that isn’t.

By |2019-03-25T13:20:02-06:00March 25th, 2019|0 Comments

How is the “Flavor of the Week” determined? When will X be on sale? What’s on sale next week?

The “Flavor of the Week” was started as a way to get flavors moving that we have too much in stock. The first one was Snickerdoodle because Chris ordered WAY too much of that flavor and it became a weekly tradition.

Every Monday morning, Chris wakes up and looks at the inventory to see what the stock levels are looking like, picks a flavor that we have an overabundance and then tries to remember if that particular flavor has been on sale recently. It’s super scientific and completely infallible… or not.

We do not have a public schedule of what will be going on sale. Flavors that are extremely popular (like Chocolate and Chocolate Peanut Butter) very seldom go on sale because we, frankly, have to work insanely hard to just keep them in stock. There’s almost rioting in the street every time Chocolate Peanut Butter runs out, even for a few days.

By |2019-03-25T13:05:40-06:00March 25th, 2019|1 Comment

Why is the subscription 21 servings at a time for a month’s supply. Wouldn’t 30 make more sense?

The “monthly” part of the subscription simply refers to how frequently you’ll get a copy of that order, not how many meals you’re getting. If you want enough meals for 21 meals of Keto Chow a month, order a single 21 meal bag as a subscription. If you want 84 meals because you want to replace all your meals for 28 days, order 4 of the 21 meal bags as part of a subscription.

By |2018-10-05T08:53:04-06:00October 5th, 2018|0 Comments

How does Keto Chow compare to other “meal replacements” like Pruvit Keto//OS?

The aim of Keto Chow is to be nutritionally complete keto food with 1/3 of ALL your nutritional requirements in each meal (electrolytes, protein, fat, vitamins, fiber, ALL of it).

Keto//OS is a mixture with exogenous ketones – you drink it and you will have ketones in your body regardless of whether you are actually in nutritional ketosis or not. For people doing ketosis to treat a disease like epilepsy, cancer, or Alzheimer’s; or for people doing elite level athletics who need quick energy but don’t want to break ketosis – exogenous ketones can be very useful. For many people, they’re of limited use. You’re not “in ketosis” unless your body is producing ketones its self. On top of that, if you do want to use exogenous ketones I would recommend checking out Perfect Keto or one of the other products that are not sold via Multi-Level Marketing.

If you’re curious, I’ve compiled a comparison of the various Keto “Meal Replacement” products available: https://www.reddit.com/r/keto/comments/6wjthf/comparison_of_keto_meal_replacement_options_costs/

Keto Chow is at the top with a cost around $11 per 2000 calories, Keto//OS is at the very bottom at $250.00 for 2000 calories.

There is a more in-depth analysis of the different option on https://www.ketochow.xyz/2018/10/comparison-of-keto-meal-replacement-nutrition-costs-net-carbs-fat-and-more/

By |2019-01-29T06:48:26-07:00September 25th, 2017|0 Comments

How do I unsubscribe to the “new post” browser notifications?

The first time you visit the Keto Chow site using a browser that supports notifications you’ll get a prompt to allow notifications. Looks like this in Firefox:

And it looks like this in Chrome:

The Notifications in Chrome look like this, and they’ll show up whenever a new blog post goes up on the site:


If you want to stop them, it’s super easy and you can do it several ways. In Chrome, you can click on the little gear that’s right by the close button on the notification. That’ll take you to chrome://settings/content/notifications where you can remove or block notifications from specific sites:

You can also click on the “Secure” lock that’s immediately to the left of the address bar and remove notifications for the specific site you’re on:

The instructions for Chrome on mobile devices has you doing the same things.

To remove notifications for a site in Firefox just follow these instructions, or just click the gear icon on a notification and turn them off:

And here are the instructions for Safari.


By |2017-09-16T08:01:09-06:00September 16th, 2017|1 Comment