Say you want to share Keto Chow with a friend: simply go to the dashboard, click “Earn Points” and then “Refer a Friend” – it’ll show you the link to send to your friends. Once they follow the link, create an account, and complete their first purchase with Keto Chow, your reward points will be automatically added to your account!
You also earn points just by joining the program and points for every purchase you make. The purchase points are a little special in that there’s a 7-day waiting period from when the order ships to when the points are awarded. Also, if an order is canceled, refunded or partially refunded – the points that were earned for the amount canceled or refunded will be deducted from your rewards account.
To spend or redeem rewards points you head back to the dashboard and click on “My Rewards” – select the reward you wish to redeem and the system will auto-generate a one-time coupon code for you to use, it’ll also email you the code. Most of the time that’ll be a $ off coupon – make sure you add the code to your shopping cart! Please note that only one discount code can be used at a time.
Once you redeem your points, the record of that will be shown in your “History” on the dashboard, really handy if you delete the email with the code. We cannot reverse the action once you redeem points for a reward. Also, the code will only work once, so don’t share it!
One final note: If you create an account AFTER placing an order (so you missed out on the rewards for that order), you can contact us to get credit for that order. Orders placed before we launched the rewards program, unfortunately, cannot be credited to your account, however.