How quickly does stuff ship?
Generally speaking, we try to get stuff shipped the morning after you order. So if you order around noon on a Tuesday, we’ll try to make sure it goes out Wednesday morning. We ship almost everything US Priority Mail which takes 2 days for most of the United States, 3 for distant places, like Alaska and Hawaii – check out this map for details. Sometime Wednesday morning (or afternoon) the local mail carrier will swing by and pick up all the packages; add 2 days and most of the packages ordered Tuesday will be arriving Friday (and so forth). We usually print out the current orders around 08:00 Mountain Time, so if you order after that time it will likely be shipped the following morning. On some occasions, stuff comes up and we can’t ship out the orders – If this is going to be more than a day, we make it a policy to email explaining the delay. We don’t ship on weekends or holidays, mainly due to the post office being closed. Here are the holidays we are closed.
What does the fulfillment Process look like?
When you first place an order you’ll get an email thanking you for your order. Generally, the next business day we will print out the orders, make sure everything looks OK, package it up and slap on a shipping label. About an hour after your order is shipped, you should get an email with your tracking information but be aware the link won’t work until the package is scanned for the first time. Generally this is around 6-8 pm.
What’s your team like?
Check out the “About Us” page!
What happens if you mess up an order? (ship the wrong product etc…)
Whoops! Sorry about that. Contact us (however you want, replying to the “your order is complete” email is probably the best way) and tell us what’s up; we’ll get it sorted out.
How can I cancel a subscription?
Sorry to see you go =( Whatever the reason, it’s your choice to make – you can cancel a subscription at any time by logging in to your account, finding the subscription you want to cancel and cancel it. You can also email and we’ll cancel it.